About Empower IT

Meet Empower

Our journey began nearly two decades ago with three professional software and system engineers – with over 30 years of combined IT industry experience. Since then, we have been expanding our dedicated and expert team.

The empower IT mission

Helping businesses
manage, protect and grow through
the power of technology.

Are you proactive enough to work with us?

Our Values

Continuous
Improvement

We are committed to putting strategies into place where all our employees work together proactively to achieve regular, incremental improvements to our business and our client’s.

Integrity

We do not tolerate unethical behavior; we challenge it as a matter of personal responsibility and accountability for our actions and results.

Results Driven

We are continuously working to innovate and improve services to get the best possible outcome for our clients.

Professionalism

We exercise high levels of professionalism in our work and reward merit. This is reflected in our impressive list of clients and vendors we partner with.

Our Vision & Business Services

Building partnerships & securing clients’ trust in our pursuit of their best outcomes for the challenges they face now and safeguarding their future.

Manage

IT Security Services
Network Security
Email Security
User Identity Management
Cyber Security Assessment
Penetration Testing
Cyber Security Incident Response

Protect

IT Security Services
Network Security
Email Security
User Identity Management
Cyber Security Assessment
Penetration Testing
Cyber Security Incident Response

Grow

IT Security Services
Network Security
Email Security
User Identity Management
Cyber Security Assessment
Penetration Testing
Cyber Security Incident Response

Our Partners

200+

Clients serviced

1,000+

Completed projects

9/10

Avg. Customer Satisfaction Rating

4.9 stars

From 60+ Google Reviews
Our Process

How we do it

1.Strategy

2.Design

3.Transition

4.Operation

5.Service Improvement

Consult and strategise to ensure IT solutions align with business objectives

Design services around customers’ business needs, while factoring in the level of service required, continuity management, information security management, and supplier management.

Help customers transition over to new IT solutions, incorporating change management, transition planning and support, knowledge management, service asset and configuration management and solution deployment.

Look after IT operations, including event management, access management, incident management, and service desk operations.

Continual review of operations to ensure we are providing the best service possible.

OUR PROCESS

1.Strategy

Consult and strategise to ensure IT solutions align with business objectives

2.Design

Design services around customers’ business needs, while factoring in the level of service required, continuity management, information security management, and supplier management.

3.Transition

Help customers transition over to new IT solutions, incorporating change management, transition planning and support, knowledge management, service asset and configuration management and solution deployment.

4.Operation

Look after IT operations, including event management, access management, incident management, and service desk operations.

5.Service Improvement

Continual review of operations to ensure we are providing the best service possible.

Why Empower IT

Qualifications and Experience

Why Empower IT

Qualifications and Experience

Our all Australian team comprises industry-certified engineers and service staff, each equipped with tertiary qualifications.

With over 20 years of dedicated service to clients in Australia and New Zealand, Empower IT has garnered extensive experience. Our team members have previously served with renowned companies such as Cisco, Acer, ABC, Fujitsu, and the Pharmacy Guild. Additionally, we boast vast expertise in catering to diverse sectors, including SMBs, enterprises, not for-profits, and government organizations.

Our Team

Why Empower IT

Our Team

As a trusted Managed Service Provider (MSP) in Sydney, our team boasts not only expertise but also a deep commitment to delivering unparalleled support and solutions tailored to your business needs.

In addition to our staff on the ground, we established L1/L2 partner networks to carry out the work
in some of the most remote locations. Our Customer Service Team is based in Australia and on hand
to help you with any questions you might have.

Our Approach

Why Empower IT

Our Approach

At our core, we believe in empowering Australian businesses to thrive without the burden of IT challenges.

With a focus on managing, protecting, and nurturing growth, our approach at Empower IT Solutions is simple yet powerful.

We offer tailored solutions and unwavering support, providing our clients with the power to break free from IT constraints and achieve their full potential.

Our Power

Why Empower IT

Our Power

We harness the power to seamlessly bridge the gap between you and your vendors.

As your trusted Managed Service Provider (MSP) in Australia, we take pride in nurturing and managing relationships with vendors on your behalf.

Our dedication ensures smooth communication and collaboration, empowering you to focus on your core business objectives while we handle the complexities of vendor management.

Our Specialty

Why Empower IT

Our Specialty

Our specialty lies in delivering comprehensive IT solutions tailored to the unique needs of businesses across Australia.

As a leading managed service provider, we excel in providing managed IT services and implementing 360° business IT security measures to safeguard your assets.

Leveraging our expertise as Microsoft partners, we specialize in deploying cutting-edge solutions such as SharePoint, Dynamics 365, Microsoft 365, and Power BI, empowering your business with innovative technology solutions designed for success.

Why Empower IT

Qualifications and Experience

Our all Australian team comprises industry-certified engineers and service staff, each equipped with tertiary qualifications.

With over 20 years of dedicated service to clients in Australia and New Zealand, Empower IT has garnered extensive experience. Our team members have previously served with renowned companies such as Cisco, Acer, ABC, Fujitsu, and the Pharmacy Guild. Additionally, we boast vast expertise in catering to diverse sectors, including SMBs, enterprises, not for-profits, and government organizations.

Why Empower IT

Our Team

As a trusted Managed Service Provider (MSP) in Sydney, our team boasts not only expertise but also a deep commitment to delivering unparalleled support and solutions tailored to your business needs.

In addition to our staff on the ground, we established L1/L2 partner networks to carry out the work
in some of the most remote locations. Our Customer Service Team is based in Australia and on hand
to help you with any questions you might have.

Why Empower IT

Our Approach

At our core, we believe in empowering Australian businesses to thrive without the burden of IT challenges.

With a focus on managing, protecting, and nurturing growth, our approach at Empower IT Solutions is simple yet powerful.

We offer tailored solutions and unwavering support, providing our clients with the power to break free from IT constraints and achieve their full potential.

Why Empower IT

Our Power

We harness the power to seamlessly bridge the gap between you and your vendors.

As your trusted Managed Service Provider (MSP) in Australia, we take pride in nurturing and managing relationships with vendors on your behalf.

Our dedication ensures smooth communication and collaboration, empowering you to focus on your core business objectives while we handle the complexities of vendor management.

Why Empower IT

Our Specialty

Our specialty lies in delivering comprehensive IT solutions tailored to the unique needs of businesses across Australia.

As a leading managed service provider, we excel in providing managed IT services and implementing 360° business IT security measures to safeguard your assets.

Leveraging our expertise as Microsoft partners, we specialize in deploying cutting-edge solutions such as SharePoint, Dynamics 365, Microsoft 365, and Power BI, empowering your business with innovative technology solutions designed for success.

Anthony

Anthony

Service Desk Manager

4+ years at Empower IT

Christopher

Christopher

IMC (Operations and Maintenance)

10+ years at Empower IT

Devran

Devran

Projects Engineer

1+ year at Empower IT

Divya

Divya

Financial Controller

9+ years at Empower IT

Dylan

Dylan

L3 Service Desk Analyst

10+ years at Empower IT

Eva

Sales Support

4+ years at Empower IT

Mahmoud

Mahmoud

Operations Manager

20+ years at Empower IT

Michael

Michael

Business Development Manager

4+ years at Empower IT

Prayas

Prayas

L3 Service Desk Analyst

7+ years at Empower IT

Salim

Salim

Managing Director

20+ years at Empower IT

Stephen

Stephen

Professional Services Manager

8+ years at Empower IT

Suban

Suban

Account Manager

3+ years at Empower IT

Meet your IT Team

Every great business has great support

In a world hurtling towards Ai and bots, we find pleasure in having deeper connections with our clients and being more human!

Hover to meet the people behind Empower IT!