The benefits of co-managed IT services

The benefits of co-managed IT services blog

IT enables Australian companies to work more efficiently, understand customers, improve their bottom line, and more recently, deploy remote work environments. The problem, however, is that businesses don’t have enough people to manage and resolve technical issues.   

IT management is not a one-person job. An in-house technician can be easily overwhelmed with managing company networks, cybersecurity, hardware, cloud apps, and more. These tasks distract them from more critical duties, like researching new technology trends and formulating IT strategies. One solution to this is to hire more technicians, but setting up an internal IT department is expensive. You’d have to pay a fortune for full-time salaries, benefits, superannuation, equipment, and training. 

The better alternative is to opt for co-managed IT services. Essentially, co-managed services is a partnership between a business and managed IT services provider (MSP) in which the latter supports the former’s internal IT department. That means if your in-house technicians don’t have time to oversee the company infrastructure, MSPs can fill that role. With the right MSP partner, co-managed services offer a host of benefits to your business. 

1. On-demand IT expertise

No matter how skilled an in-house technician may be, there’s no way they can master every aspect of IT. Someone who specialises in project management, for instance, may be less proficient in network security or general system administration. The point is, assigning in-house technicians with extra responsibilities that are not within their area of expertise can hurt your business in the long run. 

Rather than spreading your technicians thin, co-managed services supplement and fill the skill gaps in your internal IT department. Empower IT, in particular, gives you access to a team of highly trained support engineers who are well-versed in different IT disciplines. This includes, but is not limited to, IT auditing, cloud computing, data backup, cybersecurity, and service desk support. 

We serve as an extension of your IT department, so your technicians never have to worry about managing systems they’re unfamiliar with. Instead, they can focus on work that they care about and adds value to your business. 

2. Comprehensive maintenance 

If your organisation relies on a smooth-running IT infrastructure, our co-managed services keep your systems healthy through various methods. Our team proactively monitors servers and hardware for bugs that may lead to system failures down the line. They’ll then promptly apply the appropriate fixes and install the latest patches, resulting in fewer interruptions and a more efficient system. 

Empower IT also offers asset management, which involves consolidating all network, server, computer, and software information into a central console. From there, either our technicians or one of yours can keep track of software licenses, network performance, patch releases, hardware refresh life cycles, and more. This simplifies system administration tasks and notifies you when certain parts of your infrastructure need to be serviced by an MSP. 

What’s more, our technicians routinely back up your data on-site and to a secure cloud server. Plus, we monitor the entire process in real time to ensure all your backups are consistent and up to date. 

3. Holistic cybersecurity

Cybersecurity is not something your business can afford to put on the back burner until your IT team has the bandwidth. Threats like phishing scams and malware spread at an alarming rate, and hackers always seem to uncover new vulnerabilities every month. In fact, the likelihood of a security incident increases as you incorporate more internet-powered technologies and enable permanent remote work arrangements. 

Contracting an MSP to co-manage your cybersecurity is a good idea because they have access to enterprise-grade protections and expertise. Empower IT works with your team to implement a multilayered cybersecurity strategy designed to mitigate data breach risk.

For starters, we use Active Directory to help you manage access permissions, set mandatory password policies, and distribute patches to devices connected to the network. Then, we install next-generation firewalls like Sophos XG on your networks to filter dangerous inbound and outbound internet traffic. We also monitor your networks and Office 365 accounts for malicious activities like unusually large downloads and failed login attempts, and address these issues right away. 

If you have remote workers, Empower IT offers endpoint management tools like Microsoft Intune. These tools give you a centralised platform where you can track company-registered devices, review their security configurations, and deny access to potentially compromised ones. 

What’s more, we provide monthly security training to your staff in the form of online tutorials, email reminders, and simulated phishing attacks. By the end of each session, employees will have a better understanding of good password hygiene, data sharing etiquette, and how to avoid the most recent threats. All this greatly reduces the risk of a security breach caused by human error. 

Round-the-clock support 

When you partner with us, you can be assured that there’s always someone to answer your call and resolve any issue. Empower IT has a team of technicians that look after your IT around the clock and fill in for absentees. That means your technicians don’t have to burn themselves out by taking extra shifts and can take days off without worrying about being behind work. 

If a problem does occur outside of business hours, you can take full advantage of our 24/7 service desk. We’ll even give you a co-managed automation platform with a dedicated customer portal so you can send support tickets directly to our team.  

With Empower IT’s co-managed services, a small IT department won’t be a hindrance to your organisation anymore. You get a professional partner that augments your existing staff’s capabilities, while providing the tools and support system to drive your business forward. Call Empower IT today to see whether our co-managed IT service offerings meet your needs.