Why you should consider outsourcing IT


As a business owner, running a streamlined and efficient operation while outperforming your competition and preventing budgets from spiralling out of control can sap almost every last ounce of energy you have. Where are you supposed to find the time to concentrate on your marketing efforts, take care of your current client base or develop plans for expansion, if you spend all day dealing with IT problems and worrying about how you’ll pay the latest influx of unexpected bills?

Outsourcing your IT to a Managed Service Provider (MSP) is one step you can take to resolve these issues. Whether you give your business technology much thought, you need it in order to run a tight ship. Forward thinking owners and managers know that it is only by keeping up with technological advances and actually using IT as a driving force that they stand any chance of achieving sustainable growth and securing a bigger share of the market.

But if your core business is property investment, healthcare, manufacturing or retail, there is a good chance that you may not have the expertise to implement IT strategies and systems. You probably don’t have the time either, and may lack the considerable financial input needed to hire, train and maintain an in-house IT department. Salaries, taxes, benefits, holidays and sick leave will impact heavily on your bottom line, as will the additional investment needed to purchase new hardware and stay current with software upgrades. And let’s not forget the office space needed to install your new IT team.

All of these helps strengthen the case for outsourcing your business’s IT but if you’re still not convinced, the benefits explored below may help you decide whether engaging a Managed Service Provider is the right choice for you.

A ‘one stop shop’ offering everything you need

Managed Service Providers (MSPs) focus only on IT. Choosing to work with a firm who has proven credentials will give you access to professional, objective advice from qualified experts. A good MSP will be constantly evolving – after all, so too does technology – meaning they can provide you with cutting edge solutions across a full spectrum of services and products. It will also help you avoid costly mistakes that may be borne of an inability to know which solution is right for you. The managed approach also means you won’t have to deal with different manufacturers and providers if something goes wrong; you can simply let your IT partner take care of it for you.

Round the clock assistance for ultimate peace of mind

If your server crashes at 7pm on a Friday, when you’re already home enjoying dinner with the family or having an end-of-the-week drink with friends, the last thing you want is to be dragged back to the office to face a weekend of confusion, uncertainty, and mounting dread as Monday morning looms on the horizon. What would happen if your customers couldn’t access your website, or if you were unable to take orders over the weekend? The negative impact on your revenue and reputation can be more serious than you might think. A Managed Service Provider will be on hand to provide assistance remotely or on-site to solve issues of all types around the clock. Plus when you outsource your IT support to a local company, as opposed to a company based abroad, they will be working on Australian time and will appreciate the time frame and urgency involved.

Keep your technology up-to-date with no effort on your part

Using outdated hardware can slow your people down, creating downtime and impacting on productivity. Using outdated software can leave you wide open to security breaches and malware attacks as well as affecting your compliance with various legal regulations. Part of an MSP’s job is to ensure that you are always running at peak performance – and that includes implementing timely upgrades and patches to your programs, applications and security software.

Increase your efficiency and offer truly great customer service

It doesn’t take a genius to know that when your systems are streamlined, routine tasks are automated, and your staff have access to apps that let them work on the go, you’ll have more time and a more solid foundation on which to improve your services. An experienced  MSP will take the time to talk to you so that they have real insight into your business. They can then implement IT solutions that will stop your business from plateauing and instead allow you to start making a real name for yourself.

Strengthen your security posture and safeguard your future

You know your industry inside out, but how much do you know about online security, data backups, disaster recovery and business continuity? Threats can come from any quarter and while you might not be worried about earthquakes or tornadoes, a fire or flood can cause just as much devastation. And don’t discount the people factor. Employees can be responsible for wreaking havoc on an organisation’s security: lost laptops or USB sticks, stolen data, viruses contracted by way of a compromised website, passwords that are all too easy to crack…the list goes on. An MSP will help mitigate risk by making networks and systems hacker-proof, securing your data, and helping you design a disaster recovery plan and deploy it should the need arise.

Finally, we all know that we are in business to turn a profit and poorly running or outdated IT can be a real drain on resources – as can an in-house IT department. And therein lies a crucial benefit of working with a Managed Service Provider. Not only will you have access to the newest technologies and a team of knowledgeable consultants, more time to start moving your business forward with confidence knowing the onus of looking after your IT is no longer on you, but you can lower costs too. The drain on resources from hiring and running an IT department will be eliminated.

And because the MSP approach is to proactively monitor your technology for a flat rate fee, you’ll be saving money by paying less than if you were to hire someone to reactively take care of IT issues. It is in a Managed Service Provider’s best interests to keep your technology up and running; could the same be said of someone you employ internally, who relies upon faulty technology to pay their wages?

If you’d like to find out more about how Managed IT Services can help you turn your business into a well-oiled, secure and productive machine, talk to the experts at Empower IT Solutions today.

Further reading

October 2018: How IT outsourcing can save you money

May 2012: Outsourcing IT lowers risk