Microsoft Dynamics CRM versus Salesforce – What are the Hidden Costs


In our previous posts we have iterated the top reasons why Dynamics CRM is a better choice and why businesses prefer to have CRM software deployment options. In this post we are going to focus on the cost-benefit analysis of the leading CRM technologies with a quick look on the future growth plans for Dynamics CRM and Salesforce.

Businesses need to have the flexibility to choose and pay for just the functions they need. Users surely do not wish to pay for features they have no use for.

Salesforce’s Sales Cloud Enterprise edition is priced at $125 per user per month with add-ons like the Service Cloud and unlimited edition licenses increasing the costs to almost $300 per user per month. If users need to access the software offline, an additional $25 per user per month needs to be spent by businesses. An annual subscription contract is required for companies choosing the sales cloud application.

Microsoft Dynamics CRM Online sells at an all-inclusive list price of $85 per user per month and businesses have the flexibility of opting for monthly or annual subscription models. Microsoft Dynamics CRM on-premises deployment requires used to sign up for a perpetual license agreement with the prices depending on individual requirements. Microsoft offers additional discount to their existing Office 365 users who wish to implement Dynamics CRM Online; making it the first choice for businesses already on Office 365.

In addition to the list prices there are likely hidden costs that businesses need to be aware of.

Salesforce imposes a restriction of 250 email messages per campaign per user in the Professional edition and up to 500 messages in the Enterprise Edition. With limited functionality in its Professional edition, most businesses would need to choose the Enterprise edition as their requirements change. CRM analysts have recognised Dynamics CRM Online as a complete CRM solution as the above restrictions and limitations are not imposed by Microsoft.

Pricewise Dynamics CRM costs less, and users get access to most of the commonly used Microsoft apps. Microsoft recently acquired FieldOne, a field service company and is now included free within CRM. Microsoft is also in the process of developing more products for vertical markets and including a lot of them to their CRM for free or a very small fee. With Salesforce charging for each additional module/plugin; the costs can easily spiral up.

If you are evaluating Microsoft Dynamics CRM Online and would like to explore Dynamics CRM with respect to your business requirements; contact the team of CRM experts at Empower IT for a quick chat.

Check out other posts on Microsoft Dynamics CRM versus Salesforce.