Technology streamlines business operations and makes your life easier, but managing it is anything but easy. Servers need to be configured to your company’s requirements and backed up regularly. Computers and enterprise software should be proactively updated. Networks must be optimised for speed and the entire IT infrastructure must have protection against the latest Cyber Threats. All this can be a stressful ordeal that takes time away from running your business, so what do you do?
Australian organisations outsource to Managed IT Services Providers (MSPs) because it’s more economical and efficient than staffing an in-house IT department. However, not all MSPs are created equal. Most offer just Managed IT Services, while some have become industry leaders by adding and focusing on Managed Cyber Security services. Here’s an explanation of what both services entail.
Managed IT Services : Support to maximise systems uptime
Managed IT Services Providers ensure systems are running optimally at all times for a fixed monthly subscription fee. They do this by monitoring your networks, servers, and devices, making sure everything is patched and configured properly. If any performance issues occur, support engineers promptly address them to prevent major problems down the line. They’ll even maintain backups, so your critical assets remain intact in case of human error, natural disasters, and cyberattacks.
There’s a lot that goes into a managed IT contract, but there are usually six core features:
- Remote management and monitoring (RMM) – MSPs install RMM software on devices, networks, and servers, allowing them to oversee IT systems from a remote console. Through the software, support engineers can track system health in real-time and control endpoints remotely to troubleshoot any issues.
- On-site assistance – This is a service whereby support engineers visit your business to troubleshoot specific issues or facilitate complicated projects like a cloud migration.
- Help desk support – MSPs provide information and assistance relating to technical issues and IT solutions. Help desk queries can be sent over email, phone call, or through the MSP’s website.
- Hardware procurement – MSPs, help you find the best deals on computer hardware and licenses, while accounting for your requirements and budgetary constraints.
- Access management – This refers to the administration of user accounts so that only authorised users have access to the tools they need to do their jobs. This covers password resets, access restrictions, and multifactor authentication (MFA).
- IT security – This service protects IT systems with automated patch management, firewalls, anti-malware software, and 24/7 network monitoring.
Managed Cyber Security: Services to mitigate data threats
While Managed IT Services focus is on the operability of IT systems, Managed Cyber Security is about preventing unauthorised access to those systems. Managed Cyber Security services use a multilayered defense strategy to protect your business from every angle. This means they not only protect you from external threats like malware and network intrusions, but also security breaches caused accidentally or deliberately by employees.
Opting for Managed Cyber Security gives you access to:
- Advanced security solutions – These include managed firewalls, anti-malware software, intrusion detection systems, web filtering, access management, MFA, and patch management.
- Security information and event management (SIEM) – SIEM tracks security-related incidents within your IT environment, such as failed logins or suspicious downloads. It then analyses the incident and generates comprehensive security reports.
- Dedicated security analysts – These are professionals who identify critical flaws in your infrastructure and recommend measures to reduce the likelihood of a security breach.
- Threat hunting – Security analysts proactively seek out and isolate threats that evade existing security solutions.
- Incident response and investigation – If a breach occurs, security professionals instantly remediate the threat, assess the damage, and trace the origins of the attack.
- Security training – This teaches your staff about online scams, password best practices, and good security hygiene with practical exercises and simulations.
- Compliance support – This aligns your business processes and security practices with compliance frameworks like the Privacy Act of 1988 and the Notifiable Data Breach scheme.
Getting the best service for your business
There are pros and cons to both IT service models. Managed IT is designed to alleviate the burden of dealing with technology by yourself. The downside is that the level of protection you get from managed IT alone may not be enough to counter modern cyberattacks. You need something more comprehensive than patch management and network monitoring.
Meanwhile, managed cyber security provides holistic protection and risk management tools to keep your business safe. A honed focus on cyber security, however, can be expensive and may offer inadequate support for other technical issues.
At the end of the day, Managed IT Services and Managed Cyber Security doesn’t have to be an either-or decision. You should augment your infrastructure with managed IT Services and further safeguard it with a reliable Managed Cyber Security Service. Finding an MSP that offers both will add massive value to your business, and that’s where Empower IT Solutions comes in. From 24/7 support to threat remediation, we’re a managed services provider Australian organisations can depend on. Call us today to learn more.