Health and disability care clinics getting more and more competitive; and are reportedly investing in the technology and solutions that help them gain and retain more clients. As service-oriented organisations; the healthcare providers are differentiating themselves by focusing on personalised client engagement services.

Organisations in the health sector have various departments depending on the type of service they provide; with clients often referred to more than one division. The clients can receive better care and service only if the different departments, their business processes and databases are well-connected. Another challenge faced by companies in the health sector is the need to encrypt and protect their clients’ personal data.

What healthcare providers need in a software package

Some of the features that would be useful for healthcare providers are:

Information Management – They need a single repository to record and manage patient/client information. This will help prevent record duplication as well as ease the administrative workload and facilitate staff to deliver better service.

Referrals Management – Healthcare providers need to maintain strong communication channels to support the referrals between doctors, departments, specialists, labs and clinics. A seamless referral management process allows the treating doctor/specialists to access the client’s medical history and offer personalised support/service.

Business Intelligence – Healthcare providers need access to the analytics that advise them about the efficiency of their existing business processes. This enables them to quickly identify process bottlenecks and fix them before it is too late.

Dynamics 365 for Health

Although a CRM solution for healthcare service providers may sound puzzling; they can greatly benefit from a CRM-based system for their day-to-day operations.  A leading CRM software such as the Dynamics 365 enables organisations in the health sector manage their practices more efficiently. It offers a single centralised database for recording and managing all client related data. The performance of the routine business processes such as admissions, discharge and updating medical details can be routinely analysed and enhanced for better client experience.

A CRM-based application provides healthcare clinics with a complete view of their client’s past and present medical history including; their diagnosis, allergies, medications, tests and the care plans they have been on. Dynamics 365 easily integrates with Outlook and Skype for Business allowing caregivers to easily communicate with their clients. As all the data resides with the Dynamics 365 platform; staff can easily access the information required to provide personalised care.

Dynamics 365 automate business processes

Dynamics 365 CRM provides workflows for organisations interested in automating business processes. Plus Microsoft provides some out-of-the-box portals that firms can customise and tailor to provide their clients with personal member-only self-service portal for clients to book appointments, download medical reports and access useful educational materials related to their health. Also, Dynamics 365 CRM can be easily integrated with your in-house practice management software as well as customised to suit your individual business requirements.

Overall, an effective CRM software increases staff collaboration, improve business process coordination and offers easy accessibility to client data. It improves the coordination between different departments and streamlines the record management process. On the whole, it helps health and disability care clinics provide quality personalised care on a tight budget.

We have worked with health and disability care providers and clearly understand their requirements. If you are a health or disability care provider and would like to know how Dynamics 365 fits into your day-to-day operations contact us on 1300 797 888.


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