Dynamics 365 for Customer Service

Provide seamless service to your customers by providing your agents complete visibility into customer and product/service information enabling them to respond quickly and relevantly. With Microsoft Dynamics 365 for Customer Service organisations are able to offer a combination of best-in-class self-service, peer-to-peer service and assisted services that leads to customer loyalty.  

Capabilities of Dynamics 365 for Customer Service

Omnichannel engagement

Microsoft Dynamics 365 for Customer Service provides a unified platform; that ensures agents have access to all the necessary data required across engagement channels to offer relevant and consistent customer services to their customers on any channel at any time.


Organisations are able to create a self-service portal with searchable knowledge base; along with an online community of customer service agents with Dynamics 365 for Customer Service application. This makes it easy for customers to find answers on their own and businesses can slowly transition their customers to assisted support whenever required.

Unified experience

Dynamics 365 for Customer Service equips agents with the ability to handle all customer service interactions from a single platform on their desktop or mobile device. With a single view into all the customer data, agents provide quick and personalised service.

Digital intelligence

Companies can take advantage of the interactive dashboards and data visualisations to gain insights into customer behaviour; and identify trends or anticipate opportunities by using Microsoft Dynamics 365 for Customer Service.

Discover Microsoft Dynamics 365

Interested in quickly responding to customer and market changes and increasing loyal customer base; contact the Empower IT Solutions team for a demo. Alternatively you can call on 1300 797 888.