Dynamics 365 for Field Service

Dynamics 365 Field Service enables field-service organisations to turn routine service calls into strategic advantage. With the help of a seamless work-order and inventory management and the optimised scheduling platform; Dynamics 365 for field service helps businesses optimise resource utilisation, reduce costs, improve productivity and increase customer satisfaction. 

Capabilities of Dynamics 365 for Field Service

Optimised scheduling

Dynamics 365 for field service allows organisations to schedule appointments and dispatch the right resources for service jobs. The module also has an auto-scheduling functionality that can be used to fit more appointments in a day and optimise resource utilisation.

Service agreements

Managing service agreements such as recurring maintenance contracts and product warranties across customers and locations is easier with the field service module with the tool providing simple ways to improve service delivery and increase company revenue.

Inventory management

Dynamics 365 field service provides teams with ability to manage inventory across different locations, warehouses and depots. With real-time inventory updates; businesses can accurately track service stock to forecast future requirements.

Mobile productivity

Field service offers a mobile app for technicians to have access to work orders and appointments in real-time. Also, the field service mobile app can be customised to function as barcode scanners, RFID and credit card readers.

Connected devices

With Dynamics 365 for field service; organisations can easily detect, troubleshoot and resolve issues remotely and dispatch technicians only when they are needed; thereby lowering operational costs. Furthermore, with the field service module field-service organisations are able to see and solve the issues before their clients are aware of the problem.

Customer communications

Microsoft has developed the field service module such that the customer is aware of every interaction with respect to their issues. An easy integration with Twilio and Glympse APIs; provides businesses the ability to send text updates to their clients route maps of the technician en-route to resolve the issue. This reduces repeat customer calls and enhances the customer service experience.

Discover Microsoft Dynamics 365

Interested in a solution that allows you to automate resource allocation, equip technicians with real-time customer information; then take advantage of a profitable never-fail field-service model with remote monitoring and predictive maintenance? Call the Empower IT Solutions team on 1300 797 888 to discuss how we can tailor the Dynamics 365 for field service module to fit your unique business needs.