Dynamics 365 for Field Service

Delivering consistent and dependable operations

Dynamics 365 Field Service enables field-service organisations to turn routine service calls into a strategic advantage. With the help of a seamless work-order and inventory management and the optimised scheduling platform, Dynamics 365 for field service helps businesses optimise resource utilisation, reduce costs, improve productivity and increase customer satisfaction.

Capabilities of Dynamics 365 for Field Service

Optimised scheduling

Dynamics 365 for field service allows organisations to schedule appointments and dispatch the right resources for service jobs. The module also has an auto-scheduling functionality that can fit more appointments in a day and optimise resource utilisation.

Service agreements

Managing service agreements such as recurring maintenance contracts and product warranties across customers and locations is easier with the field service module. The tool provides simple ways to improve service delivery and increase company revenue.

Inventory management

Dynamics 365 field service provides teams with the ability to manage inventory across different locations, warehouses and depots. With real-time inventory updates, businesses can accurately track service stock to forecast future requirements.

Mobile productivity

Field service technicians can use the mobile app to manage work orders, assets and appointments in real-time, track service activity – including offline access to bookings, and respond to IoT alerts and commands in the field.

Connected devices

With Dynamics 365 for field service, organisations can easily detect, troubleshoot and resolve issues remotely and dispatch technicians only when needed. Technicians can consult with experts in real-time to solve problems faster and perform remote inspections with Dynamics 365 Remote Assist.

Customer satisfaction

Field technicians can engage better with customers through self-service appointment scheduling and technician location information. Automated customer surveys allow organisations to gain valuable customer insights.

Benefits to your business

Dynamics 365 for field Service will enhance your organisation with the following benefits:

  • Easy integration and customisation that can adapt to business changes.
  • Improve budget management with seamless finance software integration. 
  • Field technicians can respond quickly with real-time communication that improves customer service.
  • Boost business and performance efficiency with real-time visibility. 
  • Enhance field technician productivity with rich knowledge base articles that increase first-time fix rates.

Discover Microsoft Dynamics 365

Find out how to leverage the power of Microsoft Dynamics 365 suite of solutions:

Interested in a solution that allows you to automate resource allocation, equip technicians with real-time customer information, then take advantage of a profitable never-fail field-service model with remote monitoring and predictive maintenance? Ask us how by filling the form or call us on 1300 797 838 to speak to a certified Dynamics 365 consultant.