Service Automation using Microsoft Dynamics CRM


Service by Microsoft Dynamics empowers customers through their choice of self and assisted service options; empowers agents to deliver fast, informed and effective resolutions; and seamlessly incorporates field solutions when there is a need for onsite help.

Discover Microsoft Dynamics CRM


Offer service anytime, anywhere

Leverage a 360 degree customer view, get real-time and historical insights and ensure contextual, personalised and consistent engagements using Service by Microsoft Dynamics CRM. Gain better understanding through social channels and offer service anytime and from anywhere.


Provide consumers with branded online portal that leverages a searchable knowledge base to deliver product and service related answers. Localise self-service on product and Facebook fan pages or embed within kiosks and games with Service Service by Microsoft Dynamics CRM and improve everyday interaction for your customers.

Agent enablement

Empower agents with integrated knowledge on process workflows, SLAs, scripting and best practice recommendations via a centralised user interface and help them deliver fast and amazing customer service from desktop and mobile device.

Field Service

Provide intelligent onsite and field care while maximising efficiency and minimising costs. Effectively balance workloads and resources by dispatching technicians using skill based assignments. Empower field technicians by providing them with complete customer insights, rich media knowledge, real-time guidance and cross-team collaboration.


Capture and publish content from subject matter experts, social channel and service interactions with Service by Microsoft Dynamics CRM. Empower customer and employees with optimised answers that are discoverable across channels and from any device. Drive first touch resolution by supplementing knowledge articles with rich media content. Gain visibility into how knowledge is being consumed and identify growth opportunities.

Service intelligence

Leverage deep analytics and advanced visualisation capabilities of Service by Microsoft Dynamics CRM to identify trends, anticipate opportunities and gain insights into consumer behaviour to improve service metrics and increase brand advocacy.

Microsoft Dynamics CRM Helps You Help Your Customers

How we deliver

Empower IT is a Microsoft Certified Gold Partner and a CRM specialist focused on assisting companies with migration, upgrades, support and implementation of Microsoft Dynamics CRM and complementary Microsoft technologies.

Our team of experienced CRM professionals work with the key stakeholders in your organisation to modernise your workplace, manage talent pool and provide efficient service to your clients and customers.

Empower team’s CRM skills have been successfully used to develop Student/Employee Management, Case/Event Management, Donor Management, Client Management, Staff Portal and Mobile Assessment Tool.

If you are interested in empowering your employees to be able to deliver the best service at every client touch point then fill the form NOW. Alternatively, you can call us on 02 8030 8900 or write to [email protected] and speak to a CRM consultant.