Managed IT Services Features

Empower IT Solutions’ will simplify your IT management without the geek talks. Our smart features let customers understand the core of IT operations without getting lost in translation.  By putting your IT into the hands of our experts, we will immediately start streamlining your IT processes to boost your business efficiency and productivity.

Our IT management approach uses a proactive strategy loaded with beneficial features so you can create a more informed roadmap for future IT upgrades and improvements. Let us take care of your IT systems while you take care of business.

Our Managed IT Services Features:

Features

• Dedicated 1300 support number access
  Customers don’t have to wait in line as they gain access to a dedicated support phone number for faster response and other customer concerns.

• Single point of contact for the management of all incidents, problems and requests
  We efficiently streamline reports and requests through a dedicated client portal. Empower IT Solutions makes it simple and fast for end users to use our IT services without hassle.

• Incident, problem and change logging, tracking and management to resolution
  Obtain full visibility of the problem-resolution process. From IT requests done by end users to all communication and steps undertaken to solve the incident.

• Email, phone and portal logging facility
  Upon signing up, customers are immediately given all options for contacting and facilitating IT services.

• Third-party vendor management (when required)
   Assessing third-party risks reveals organisations’ vulnerability to possible attacks, data breaches, and reputational damages.

• ITIL Aligned service desk system
  Empower IT Solutions follows a globally-recognised service management framework called ITIL. With this, customers are guaranteed great experiences and innovative solutions.

• Standard service requests logging, tracking and management
  Efficient service management to respond and resolve end-user requests in the easiest and fastest way possible.

• Service Desk & Client management
  Empower IT Solutions delivers great customer service by managing tickets, tasks, and communication all in one platform.

• Service Delivery Reviews
  We set regular meetings with the management to review and assess our customer-focused service delivery.

• Dedicated Account Manager
  One point of contact that is ready to help your business with any IT needs from Empower IT. With a dedicated account manager, you can be confident that your business is in reliable hands working on your behalf.

• IT Hardware Procurement
  We will help you get products that are 100% compatible with your existing hardware. Toss the hard work on us – we will have the best product at the best price for you.

• Strategic IT Planning including Cyber Security improvements
  Consider Empower IT an extension of your business. Our always-on Tech team works around the clock to ensure your business is always secure and protected.

• Client Portal for service review and asset reporting
  Our client portal aims to streamline experience and services. End-users have one unified place to raise tickets, order hardware, onboard staff and more, as seen in the photo below.