Managed IT infrastructure

Seamless managed IT infrastructure solutions

Our Managed IT infrastructure solutions are tailored to support unique business requirements.  We apply proven processes that actively monitor networks, quickly addressing any issues before they affect your organisation.

We provide a full suite of solutions that enables you to monitor, track, back-up and maintain infrastructure, while also providing monthly preventative maintenance. In a climate of fast-changing technology, we understand how important it is to keep your infrastructure current and data secure.

Whether your infrastructure is outsourced, in the cloud or on-site we have the processes, expertise and commitment to ensure the seamless management of your business operations.

What’s included?

Managed servers
There are generally three options with the deployment of your servers. Either on-site, as a private cloud or a public cloud. You also have the option of using hybrid hosting of your servers, this is the preference for a lot of our clients, as they want to take advantage of security and cost-cutting at the same time. We will advise, and ultimately manage all your servers. No more worries about how each one of your servers will be kept afloat and running at maximum capacity.

Managed network
With a seamless end-to-end managed network service, Empower IT Solutions helps ensure that your networks are running smoothly and efficiently throughout the year. We provide the best tools and skills around the clock to keep your business network requirements up-to-date. Once again, your options with the level of managed network services are vast, and tie in with a number of our other solutions in order to provide your business with comprehensive management of your infrastructure.

ITIL compliant
We use Information Technology Infrastructure Library (ITIL) components in all of our planning, implementation and measurement. From very specific service level agreements to escalation procedures, Empower IT has been ensuring that our clients are looked after from the beginning, through to the end of all our contractual agreements, all of which are under our clients’ terms.

Australian-based Engineers
Our engineers are skilled, experienced and ready to go. Whether it be on-site or remote support, our engineers are more than qualified to support all the requirements of your infrastructure.

Monthly reports
Your business will receive a monthly update on all the consumption, activities, changes, and resolutions. This is so that all our work is completely transparent and we determine how your usage can be altered if necessary, as the contract progresses. Monthly reports are necessary from IT providers for many reasons. When your current IT provider is not updating you monthly on how your contract is progressing, from the calls and issues resolved, through to the monitoring, then you need to change your IT provider

Scheduled maintenance
Scheduled maintenance includes applying patches, performing health checks, checking error logs and doing a back-up restore test. In most cases, you receive a monthly or quarterly report which highlight any issues that were fixed or need immediate attention.


Reduced costs
Ad-hoc purchases and management of IT infrastructure can generally lead to very critical scenarios. In the case of an emergency, many businesses tend to find it near impossible to recover if their infrastructure is destroyed. For this reason, our managed IT infrastructure solution works like clockwork for the business that values business continuity and would like to ensure that costs are forecasted and manageable.

Maximise performance
Empower IT Solutions will advise you on the new trends and options in the technological world to ensure that your business is getting the best bang for your buck! In turn, the high level infrastructure that you have access to, is kept running smoothly and efficiently.

Full time coverage of your equipment
As a business, when your equipment begins to malfunction, the thought of losing all your data, is quite daunting. Whether it be during your quiet periods or the busiest of times, ensuring that your equipment is monitored and managed day-in, day-out becomes absolutely necessary.

Reduced concern about IT staff being away
Depending on the nature of your business, staff can be your greatest asset but can also be your highest cost. What do you do if your only IT person decides to take 2 months leave in your busy period? The busy period is when we all want our systems working like clockwork for us. Empower IT Solutions relieves your company of the worry. We become your IT team for a fraction of the cost and always have somebody available throughout the year to respond to your queries and manage your IT components.