Managed IT monitoring

With managed IT monitoring there is no time for downtime

Our Managed IT monitoring services will proactively scan and monitor your infrastructure, desktops, servers and devices and notify of potential issues before they impact your business.

24×7 remote maintenance services will continually provide the latest software updates and patches to protect your organisation against any kind of vulnerability or attack.  Monitoring and back-ups protect your networks from common threats to sophisticated cyberattacks and monthly reporting gives your business full visibility of system performance.

What’s included?

24 x 7 x 365 OR 8am – 6pm Mon – Fri
24 hours, 7 days a week, 365 days a year, we keep constant watch of your systems. We identify trends, viruses, malware, functionality issues, and much more. As one would realise, this is priceless in ensuring that a proactive approach is taken in order to maintain your systems.

Reporting and documentation
We provide very clear, concise reporting and documentation of all our findings, issues resolved and possible scenarios. These reports and documents provide us and our clients, with a deeper understanding of what is currently happening and how we could alter IT components to be more efficient.

Receive calls, SMS and email alerts
As part of our agreement, we ask which is the best method of contact, to let you know of an issue occurring. We can appreciate that sometimes a phone call is not always the best method of contact, and in some scenarios, emails are also a hassle, to which an SMS update is also available so you can have your mind at ease, where ever you might be.

Monthly updates
Your business will receive a monthly update on all the consumption, activities, changes and resolutions. This is so that all our work is completely transparent and we determine how your usage can be altered if necessary, as the contract progresses. Managed IT monitoring solutions include monthly reports that are necessary from IT providers for many reasons. If your current IT provider is not updating you monthly on how your contract is progressing, from the calls and issues resolved, through to the monitoring, then you need to change your IT provider.

Benefits

Protection of all your data
In any scenario, regardless of how much data and processes your systems might include, all your data is maintained entirely confidential. Protection of all your data is a part of our service level agreements, in which we ensure that our side of the agreement is held in utmost regard. For this reason, the managed IT monitoring and infrastructure solution works like clockwork for the business that values business continuity and would like to ensure that costs are both forecasted and manageable.

Proactive understanding of your problems
Our systems tell us where there are current, past and possible future issues. To which we can resolve immediately or plan for in advance. You as a business owner deserve the right to know exactly what issues had arisen in order to steer clear from those matters in future. We work as partners with our clients to ensure business continuity.

Ensure all your systems are up-to-date
The purpose of monitoring is to make sure that every aspect of your IT is kept running smoothly and efficiently. That way, we can avoid drastic, critical scenarios and rectify common problems with your systems.

Business continuity
Business continuity is almost expected by most businesses. But what most businesses don’t realise is that technology could be your best friend and your worst nightmare at the same time. Keep your systems monitored to maintain your business continuity, with back-up as your net solution.