WHAT YOU WILL RECEIVE

Scheduled maintenance

An essential element of our managed backup services is having scheduled maintenance throughout the agreement. This is to ensure that every aspect related to your backups is working accordingly and to determine all the updates relevant to the objectives of the company.

Monthly Reports

Your business will receive a monthly update on all the consumption, activities, changes and resolutions. This is so that all our work is completely transparent and we determine how your usage can be altered if necessary, as the contract progresses. Monthly reports are necessary from IT providers for many reasons. If your current IT provider is not updating you monthly on how your contract is progressing, from the calls and issues resolved, through to the monitoring, then you need to change your IT provider.

Onsite, private cloud or public cloud

Onsite backups are an option and could be cost effective depending on the level of security required. Empower IT has data centre facilities of the most secure and resilient nature. The private cloud option is one of the most effective options available for our clients. In order to allow for scalability for your business, having your data backed up and hosted in a private cloud is ideal. For security purposes and scalability, we recommend a hybrid of a few options. The ratio is generally determined based on your current environment and necessary requirements.

Monitoring

Our state of the art monitoring tools are the most effective ways to ensure a highly secure backup system. With your data and systems being consistently monitored, we can identify if there will be any upcoming issues or faults in the nearby future. This way we can resolve any issues and implement another solution to ensure that all your managed backups are consistently updated.

Service Level Agreements

Service Level Agreements are absolutely necessary when we implement a managed backup solution for our clients. This will set the standard for which we are to liaise with our clients. In order to ensure recovery in the event of a critical situation, we will have to implement a complete and transparent agreement with our clients so we know exactly what is expected of us. We understand that there is an issue with confidentiality and competency with many IT providers and their clients, our SLA’s ensure that our clients mind is at ease.