WHAT YOU WILL RECEIVE

Managed Servers

There are generally three options with the deployment of your servers. Either on-site, as a private cloud or a public cloud. You also have the option of using hybrid hosting of your servers, this is the preference for a lot of our clients, as they want to take advantage of security and cost-cutting at the same time. We will advise, and ultimately manage all your servers. No more worries about how each one of your servers will be kept afloat and running at maximum capacity.

Managed Network

With a seamless end-to-end managed network service, Empower IT helps ensure that your networks are running smoothly and efficiently throughout the year. We provide the best tools and skills around the clock to keep your business network requirements up-to-date. Once again, your options with the level of managed network services are vast, and tie in with a number of our other solutions in order to provide your business with comprehensive management of your infrastructure.

ITIL Compliant

We use Information Technology Infrastructure Library (ITIL) components in all of our planning, implementation and measurement. From very specific service level agreements to escalation procedures, Empower IT has been ensuring that our clients are looked after from the beginning, through to the end of all our contractual agreements, all of which are under our clients’ terms.

Australian-based Engineers

Our engineers are skilled, experienced and ready to go. Whether it be on-site or remote support, our engineers are more than qualified to support all the requirements of your infrastructure.

Monthly reports

Your business will receive a monthly update on all the consumption, activities, changes, and resolutions. This is so that all our work is completely transparent and we determine how your usage can be altered if necessary, as the contract progresses. Monthly reports are necessary from IT providers for many reasons. When your current IT provider is not updating you monthly on how your contract is progressing, from the calls and issues resolved, through to the monitoring, then you need to change your IT provide

Scheduled maintenance

Scheduled Maintenance includes applying patches, performing health checks, checking error logs and doing a back-up restore test. In most cases, you receive a monthly or quarterly report which highlight any issues that need were fixed or need immediate attention.