WHAT YOU WILL RECEIVE
24 x 7 x 365 OR 8am - 6pm Mon - Fri
24 hours, 7 days a week, 365 days a year, we keep constant watch of your systems. We identify trends, viruses, malware, functionality issues, and much more. As one would realise, this is priceless in ensuring that a proactive approach is taken in order to maintain your systems.
Reporting and documentation
We provide very clear, concise reporting and documentation of all our findings, issues resolved and possible scenarios. These reports and documents provide us and our clients, with a deeper understanding of what is currently happening and how we could alter IT components to be more efficient.
Receive calls, SMS and email alerts
As part of our agreement, we ask which is the best method of contact, to let you know of an issue occurring. We can appreciate that sometimes a phone call is not always the best method of contact, and in some scenarios, emails are also a hassle, to which an SMS update is also available so you can have your mind at ease, where ever you might be.
Your business will receive a monthly update on all the consumption, activities, changes and resolutions. This is so that all our work is completely transparent and we determine how your usage can be altered if necessary, as the contract progresses. Managed monitoring solutions include monthly reports that are necessary from IT providers for many reasons. If your current IT provider is not updating you monthly on how your contract is progressing, from the calls and issues resolved, through to the monitoring, then you need to change your IT provider.