WHAT YOU WILL RECEIVE
Australian-based service desk
We are based in Australia, with Australian staff servicing the Australian market. We understand the importance being able to speak to our clients without the “geek speak”, and making sure no information is lost in communication.
24 x 7 x 365 OR 8am - 6pm Mon - Fri
Whether your business operates within business hours, or is requiring 24/7 support, we can ensure that you have a qualified technician to take your call.
Single number for all issues
When you have an issue, don’t get frustrated by “figuring out” how to contact us. We provide you with one number to contact us and aim to resolve your issue at the first point of contact. We provide you with one number to contact us on. This will put you directly in contact with the support team and have your issues solved at that point of call.
Tailored to your business requirements
We work with you and your team to determine exactly what it is that you require. We understand that sometimes clients pay for more than what they use purely based off the notion of ensuring scalability. That is something that is completely misconceived about an IT provider, instead we identify exactly what it is your company currently requires with us keeping at the back-end the necessary capacity for you to upgrade upon request.
With our Managed Services Desk, you receive a monthly or quarterly update that reports on your usage, systems health, issues and recommendations. We aim to transparently keep you informed so there are no surprises. Monthly reports are necessary from IT providers for many reasons. When your current IT provider is not updating you monthly on how your contract is progressing, from the calls and issues resolved, through to the monitoring, then you need to change your IT provider.
Phone, Email and Remote Support
We understand that sometimes a phone call isn’t the most convenient way of responding to issues. If the issue is not necessarily classified as a high priority for your business, we provide alternatives in communicating with us.
Rapid response to major issues
Some issues need immediate or quick resolution. We have an escalation process to ensure your issue is taken by the relevant level engineer in order to have it resolved as quickly as possible.