Preston Group eliminate staff downtime by having email restored over a weekend.
Business benefits
- Recovered emails and restored services restored over a weekend
- Enhanced IT infrastructure and eliminated recurring IT issues
Objectives
- Restore emails lost due to a recent malware attack as soon as possible
- Implement security protocols to prevent future malware attacks
Preston Group specialise in industrial equipment hire across Australia assisting businesses with a wide range of needs. The company has been in the industry for more than 40 years; and thus have an exceptional level of knowledge when it comes to heavy equipment and large scale construction.
Preston Group have emails restored within 2 days
Preston Group had their Microsoft Exchange 2003 mail server compromised by malware. Without email access, staff members struggled to carry out their duties throughout the business. The mail server was down for an entire week while their previous IT Company tried a number of options to get services running without success.
Empower IT Solutions was contacted by Preston Group after a devastating situation where the email server had crashed and their previous IT company was not able to retrieve any of the emails. Empower IT Solutions engineers were able to recover all the emails for Preston Group over a weekend.
The project
Empower IT Solutions received a call at 2:00PM on a Friday afternoon and had met with Preston Group by 4:00PM that same afternoon. Preston Group managing director Markus Preston requested emails services to be up and running by the following Monday. The team at Empower IT Solutions promptly migrated emails services and messages to a new hosted Microsoft Exchange environment by Sunday afternoon. Email services and access to all historical emails was restored before staff came into work on Monday morning.
Preston Group received a prompt and efficient service which ensured that further downtime was eliminated and staff could get back to doing their work when they next came into work on Monday. The managing director at Preston Group was delighted to have his email communications which was over 10 years’ worth restored.
In addition to restoring their emails; Empower IT team also worked hard to convert Preston Hire’s problematic IT infrastructure to a reliable and hassle-free IT system. The renewed IT system eliminated the recurring IT issues and helped company staff concentrate on business operations.
If you are encountering recurring IT issues; then it is time to get an IT network health check. Contact the Empower IT Solutions team on 1300 797 888 to speak to an IT engineer and arrange for an IT network audit.
The level of professionalism and expertise we have received from Empower IT Solutions is second to none. They have transformed our IT systems from being problematic and full of hassles, to a reliable network that just works in the background. Because we believe IT should be functional and hassle free, we would wholeheartedly recommend Empower IT Solutions to anyone that wants their IT to be the last thing on their mind. With no recurring IT issues, we can now focus 110% of our efforts on more important business activities.
