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Empower IT Solutions

Google Rating
5.0
Based on 38 reviews
Empower IT Solutions
Empower IT Solutions
5.0
Steve Nance
Steve Nance
04:27 20 Aug 20
Professional in every sense. Fantastic service and economic solutions that work. Empower IT have been part of our team for over 15 years, and although they have grown significantly we still feel important to them.
Siham Owen
Siham Owen
23:50 09 Aug 20
Empower IT provide a professional service, staff are knowledgeable and friendly. I highly recommend Empower IT Solutions
Kamran Keshavarz
Kamran Keshavarz
01:49 25 May 20
A great and professional team, delivering the ICT Services
Jin Hong
Jin Hong
04:38 19 May 20
Mickey Auggie
Mickey Auggie
11:50 13 Jan 20
Fantastic IT Support and Cloud specialist team to work with. Highly, highly recommended.
James Kirkpatrick
James Kirkpatrick
00:49 25 Oct 19
Highly recommend Empower IT Solutions. Their support and service is at a golden standard. They will always search for the best solution, and guide you in the right direction.
Tyson Shields
Tyson Shields
05:48 31 Jul 19
A R
A R
10:25 01 Mar 19
Highly recommend Salim and The Team at Empower IT Solutions. Salim is certainly an expert when it comes to rolling out Microsoft's suite of products and tailoring them to your organisation and is only too willing to provide expert advice and opinions around the array of IT issues that one encounters in today's modern world. Empower are an organisation that offers very reasonably priced products and IT support services and conduct themselves in a professional way, whilst at the same time, they are able to build rapport with their customers to ensure a long term business relationship is sustained. I would have no hesitation in recommending Empower IT for your IT support, ERP upgrade or CRM roll out etc.I look forward to working with The Team again it the near future.
Gajic Lawyers
Gajic Lawyers
04:13 28 Feb 19
Very professional and attentive to the needs of their clients. Proactive approach especially to solving problems and providing solutions.
Raji Fernando
Raji Fernando
11:28 25 Feb 19
In terms of Microsoft Dynamics 365 CRM, they have a team with excellent system analysis & implementation services and friendly & expert support services.
Lindsay Hay
Lindsay Hay
02:57 20 Feb 19
From the early days, Fayez and the development team quickly gained a thorough grasp of our business and IT requirements as we developed our infield systems. Importantly, they are always willing and supportive as we continue enhancing and expanding our systems. Mahmoud and his friendly support team also have a great understanding of our systems and the devices our field operatives use. This means when our field team need them the most, we receive quick and creative solutions to our problems.
Talis Civil
Talis Civil
22:40 18 Feb 19
Exceptional service! From the very first meeting with Salim we knew that Empower had listened and understood exactly what our business IT needs were. The team led by Mahmoud are friendly, knowledgeable and efficient. I couldn't recommend them highly enough.
Steve Napoli
Steve Napoli
21:54 18 Feb 19
Excellent service and great systems. The support team is always quick to respond
Elizabeth Kover
Elizabeth Kover
05:21 15 Feb 19
In the 10 years or so I worked with EmpowerIT they were always very knowledgeable and helpful with any issues that we needed solving. I highly recommend them to anyone who needs good IT services.
Taneem Mannan
Taneem Mannan
03:30 14 Feb 19
When it comes to uncompromising quality and commitment, Empower IT is one of my preferred partners in the IT and Software solution domain. They listen to your needs and also assist in securing your business against the unseen. Recommended for businesses who want to be more successful.
Raby Elmassri
Raby Elmassri
00:27 14 Feb 19
The quality of service and level of professionalism from Salim and the team at Empower IT is remarkable and I really appreciate the insights and regular updates they provide on what is happening in the IT world, particularly on cyber security threats and technology trends.
David M
David M
01:20 13 Aug 18
Empower IT is a great company to be associated with. The team are always there to help and are very professional in what they do. Whatever your problem is - rest assured you are in good hands with Empower IT
Jordana Martin
Jordana Martin
04:52 08 Aug 18
Having worked with a number of vendors in the past, from the outset it has been refreshing to see such considered solution proposals and smoothly executed development.It's great to work with a team who are consistently highly responsive to customer needs and proactive in communicating openly and honestly when managing customer needs and expectations.
Roy Halabi
Roy Halabi
07:34 28 Jun 18
Best people in the business.
Ahmad Malas
Ahmad Malas
06:30 28 Jun 18
The team at Empower have a great ability to be able to bring together the technical and business knowledge in order to deliver solutions that truly meet the clients needs.
Ibrahim Sukari
Ibrahim Sukari
12:13 27 Jun 18
Excellent service, very responsive and prompt customer service.
Irfan Virk
Irfan Virk
23:11 24 Jun 18
Great team to work with, very responsive and responsible!
Talha Masood
Talha Masood
05:42 22 Jun 18
I've always found Empower IT to be a trusted partner and knowledgeable consultancy and services management company. They have professional team and as far as my interaction with them is concerned they have a visionary approach in IT services domain specially for Data Center and CRM implementation services. Moreover they are into application development as well. I would highly recommend them for any services related to CRM and Data Center (Private / Hybrid Cloud Hosting) services.
Abdulrahman Zreika
Abdulrahman Zreika
08:41 21 Jun 18
Professional, on time and quality work. It was a pleasure dealing with the team who helped identify how to run our organisation efficiently and also maximise our exposure. Thank you Empower IT!
adnan elkassir
adnan elkassir
06:37 21 Jun 18
The team at Empower IT are the most professional I have dealt with. They are brilliant problem solvers and provide ingenious solutions that is tailored for you and your organisation. They also provide excellent after sales support and always available to assist when needed. I highly recommend Empower IT for all your IT and technology needs
Andrew Howlett
Andrew Howlett
05:36 21 Jun 18
Working with Empower IT for about ten years now, I can say with great confidence that they offer second to none, long-term customer service. Their ability to understand our problems, and design a solution, which will solve issues even we cannot foresee, has saved us time and time again!
Suhail Ismail
Suhail Ismail
00:33 28 Feb 17
Great company with exceptional staff that understands the customers pain points in addressing their issues. What sets them apart from the rest of the solution providers is that they have a great team of passionate subject matter experts who go out of their way to assist their customer needs.
O A
O A
02:18 22 Feb 17
Wow, what a breath of fresh air!We have been struggling with our national IT infrastructure for years with various providers who always start off well but end up providing a lacklustre service.Our size and complexity means we straddle enterprise and medium/large deployments and therefore we found it difficult to find a suitable MSP with the right experience and background. Our initial apprehension proved to be unfounded after our first catastrophic failure (power failure). The right people were immediately dispatched and worked through the night to ensure morning operations were not affected.Going the extra mile (even in the most difficult circumstances) and ensuring a suitable outcome was reached in many situations time and time again shows how committed they are to customer service.I don't normally write reviews for anything online but I am making an exception for Empower IT Solutions. The level of professionalism nothing short of amazing and I highly recommend them to any prospective clients.
Moustafa Sanoussi
Moustafa Sanoussi
00:54 22 Feb 17
Contacted the team to build a custom software solution incorporating various elements of off-the-shelf software that couldn't be found in one current solution. They worked expeditiously to deliver a comprehensive holistic solution under budget and with innovative functionality
Mubbashir Ahmad
Mubbashir Ahmad
00:24 18 Nov 16
Very professional and dedicated team. Highly recommended!
divya bhatia
divya bhatia
03:19 07 Jul 16
Experts in IT Support & services....very competent and helpful staff
khaleel esbaitah
khaleel esbaitah
03:02 07 Jul 16
To describe the company in four wordsprofessional, efficient , reliable ,friendly .
Eman Abu Samrah
Eman Abu Samrah
02:59 07 Jul 16
Good service , on time response.
binit joshi
binit joshi
02:13 07 Jul 16
Creative and fast responsive service
Infamous
Infamous
05:08 26 Aug 15
Best bunch of people I have had the pleasure to deal with. From customer support to IT related issues. The people at Empower IT are the best.
Mohamed Zreika
Mohamed Zreika
01:54 22 Sep 14
Extremely professional and highly competent team. The guys at Empower IT Solutions assisted us throughout our entire process.
David Allen
David Allen
22:49 23 Mar 14
Great team and the best support I have experienced in many years.
Jacqueline Corbett
Jacqueline Corbett
07:16 14 Mar 14
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  • Mobile Staff Portal

    Casey Centre

    Contact us

Casey Centre

Casey Centre streamlines staff rostering with Empower IT Solutions Mobile Staff Portal built using Microsoft ASP.Net & HTML5.

Business benefits

  • Real-time access to rosters by field staff
  • Eliminated the faxing of paperwork between staff and head office
  • A reduction in errors that occurred due to manual entry
  • 20% improvement in operational productivity

Objective

  • Eliminate the need for staff to fax back a time sheet into head office.
  • Reduce the amount of work that the co-ordinators are doing
  • Automatically update details into the WFM system.

Casey Centre offers a suite of Nursing, Education and Training and Counselling Services across NSW. Since its establishment in 1993, their vision has been to ‘transform lives’ through healthcare and educational services.

The Mobile Staff Portal was developed for the Nursing Group which is responsible for ensuring the safety and peace of mind to their ‘Service Users’ by suppling highly trained staff that are reliable and dependable at all times.

Growth demands new level of professionalism

Casey Centre uses a Work Force Management solution called LogicRoster that was developed by Empower IT Solutions which facilitated the scheduling and assigning of rosters to nursing staff. The addition of over 200 nurses to the team demanded a professional method for staff to accept, reject or verify their scheduled rosters.

Casey Centre approached Empower IT requesting an optimised solution add-on that allowed for the following business process enhancements:

  • Eliminate the need for staff to fax back a time sheet into head office.
  • Reduce the amount of work that the co-ordinators are doing in time sheet follow ups.
  • Automatically update details into their WFM system.

Not tech savvy?

Most of the nurses were not tech-savvy and/or had phones that had a slow internet connection. The end-solution was thus expected to accommodate all these issues.

Empower IT Solutions developed a solution that was very simple to use with the minimum number of options, making it easy for the nurses to access. It was developed to be light-weight so that it loaded within a couple of seconds even on smartphones that had a slow internet connection.

This mobile staff portal was developed to work not just on mobile devices but also on desktops and laptops.

As the mobile staff portal strongly integrated with the LogicRoster WFM Package, all the timesheet details were being automatically updated in real-time making it easy for rostering coordinators to have an up-to-date service report for any nursing staff member.

Win-win situation

For rostering co-ordinators:

  • The rostering staff no longer needed to wait for nursing staff to fax back a time sheet to the head-office and spend time updating the details in their rostering system.

For nursing staff:

  • As now the staff could verify their rosters using their smartphones or laptops, the need to fax time-sheets was no longer required.
  • Any changes to their rostering schedules could also be easily conveyed to the coordinators

For the company: Paperwork was reduced saving the company inventory costs.

The chances of miscommunication between the staff and rostering coordinators was greatly reduced creating a professional working environment and a WIN-WIN situation for all the parties involved.

To know more about the Mobile Staff Portal and / or the LogicRoster Rostering Package, or schedule a demo, call the Empower IT Solutions team today at 1300 797 888.

Corinda Ridden General Manager, Casey Centre

Implementing the Mobile Portal saves Nursing Group upto 15 hours in Administrative time per fortnight (or pay period). This is time saved that is directly related to processing timesheets. The system also improves productivity each day as it provides a time effective way to communicate / confirm changes. Overall, our productivity has increases by about 20%. There is also a definite reduction in the errors that occurred due to manual entry.

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