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Empower IT Solutions

Google Rating
5.0
Based on 56 reviews
Empower IT Solutions
Empower IT Solutions
5.0
Letizia Stanco
Letizia Stanco
22:27 17 May 22
Impact have had the pleasure of working with Michael and the team at Empower IT since February 2020. Empower provides peace of mind knowing our IT is taken care of any no challenge is too big. The entire team deliver the service with a smile and Impact are grateful to have a partner in Empower IT.
Steve MacDuff
Steve MacDuff
21:47 07 Jan 22
Michelle Usher
Michelle Usher
21:45 07 Jan 22
Robert Wagner
Robert Wagner
03:59 16 Dec 21
Harriss Wagner engaged Empower IT as our MSP over 12 months ago. Having worked with numerous MSP's over the past 20+ years Empower IT is by far the most client-centric, which has been most refreshing. We have been so impressed with their service that we recommended Empower IT to one of our clients. I understand that our client continues to remain very pleased with the service they are receiving from Empower IT. Highly recommended!
Paul Rigo
Paul Rigo
21:29 15 Dec 21
Great service provided by empowerIT for our NFP
John Galea
John Galea
06:51 15 Dec 21
We have been working with Empower IT for a few years now and we have seen constant improvements in the way they conduct there business.I would like to thank the team for there work and support during 2021.
Ying Z
Ying Z
05:17 15 Dec 21
We worked on a cyber security project with Empower IT, the team is very professional and friendly, they understand what we need and provided lots of good recommendations, they are always happy to help when we have questions. Highly recommended.
LUKE DAWSON
LUKE DAWSON
03:06 15 Dec 21
Our company has a 20 year history with a company that was affiliated with & then merged with Empower a few years back. Throughout all the years and changes, both old & new people & business structures, we know that we have a great team of people who our busienss can rely on to guide us through the very difficult challenges of IT Management. From the tech support to management, the team at empower go out of their way to ensure our business is running efficiently.
NECAMEDIA
NECAMEDIA
03:20 11 Nov 21
Over the last year or so, we have evolved our engagement with EmpowerIT from a client-supplier relationship to a true partnership. EmpowerIT staff and senior managers listen and address business problems with flexibility and a business outcome in mind. Their willingness to work with external providers and participate in a recent review of our end-to-end processes and cyber-risk exposures was approached very professionally and has been very well received by our organisation
Uthayashankar tharumakulasingam
Uthayashankar tharumakulasingam
00:22 26 Sep 21
Dealing with Empower IT has been absolutely wonderful. Very professional and knowledgeable. Highly recommended.
Doug Wallis
Doug Wallis
09:19 23 Feb 21
All Areas Inspections have been clients of Empower IT since 2013. Needless to say, we are very pleased with their service which includes general IT, equipment supply, support & more recently specialized software development & support.I am impressed by the competence of their staff, their response time (even out of hours). I cannot recommend them highly enough!
Ryan O'Kell
Ryan O'Kell
05:40 19 Feb 21
Technically excellent and extremely friendly to deal with. I could not recommend Empower IT higher.
AAC HR
AAC HR
03:47 12 Feb 21
EmpowerIT has professional, friendly and experienced staff, always respond very quickly and solve problems. Highly recommend.
Nursing Group
Nursing Group
05:09 11 Feb 21
We have been using Empowerit for over 10yrs and have always found them to be very helpful and quick to rectify any issues that arise in the day to day running of our business.I would recommend them to anyone looking for a professional IT service.
Ramy B
Ramy B
01:31 11 Feb 21
Just Careers Training t/as Licences 4 Work has been a client of Empower IT since our inception 15 years ago.Having gone from 1 site and 2 staff originally to now 11 sites around the country, with over 200 employees, and 2 other businesses that have also been added to the scope of IT management, Empower IT has been with us and a pivotal part of our growth and expansion over the past 15 years. We would not have been able to be where we are today if Empower IT had not been part of our overall business strategy.Highly highly highly recommended for any size business who want to focus on their business whilst relying on a business partner that can provide strong strategic direction and support.
Patrick Velasco
Patrick Velasco
00:38 11 Feb 21
For a business with 100+ staff but have no dedicated IT Manager, EmpowerIT has been instrumental for our Business. No question too trivial and the support team are quick to respond. It is vital for our business which is reliant on on-going IT support across 3 states and EmpowerIT has streamlined our service to make IT easy and issues dealt with ASAP.- Patrick of ARC Roofing
Shan karthi
Shan karthi
05:43 10 Feb 21
Highly recommend Empower IT Solutions. Their support and service is best. They will always gives you best solution, and guide you in the right direction.
Patrick Newman
Patrick Newman
00:05 10 Feb 21
Wonderful Kitchens can highly recommend Empower IT, the team are highly skilled and provide a professional service.
Abdul Abu
Abdul Abu
04:27 08 Feb 21
We're very impressed with the quality of service, dedication and expertise of the staff (and directors) at Empower IT. We've been using them for a few years now. They're honest, dedicated, and we've always gotten great value for money. I highly recommend using them for your technology needs. Just reach out and ask to chat.
Steve Nance
Steve Nance
04:27 20 Aug 20
Professional in every sense. Fantastic service and economic solutions that work. Empower IT have been part of our team for over 15 years, and although they have grown significantly we still feel important to them.
Siham Owen
Siham Owen
23:50 09 Aug 20
Empower IT provide a professional service, staff are knowledgeable and friendly. I highly recommend Empower IT Solutions
Kamran Keshavarz
Kamran Keshavarz
01:49 25 May 20
A great and professional team, delivering the ICT Services
Mickey Auggie
Mickey Auggie
11:50 13 Jan 20
Fantastic IT Support and Cloud specialist team to work with. Highly, highly recommended.
James Kirkpatrick
James Kirkpatrick
00:49 25 Oct 19
Highly recommend Empower IT Solutions. Their support and service is at a golden standard. They will always search for the best solution, and guide you in the right direction.
Tyson Shields
Tyson Shields
05:48 31 Jul 19
A R
A R
10:25 01 Mar 19
Highly recommend Salim and The Team at Empower IT Solutions. Salim is certainly an expert when it comes to rolling out Microsoft's suite of products and tailoring them to your organisation and is only too willing to provide expert advice and opinions around the array of IT issues that one encounters in today's modern world. Empower are an organisation that offers very reasonably priced products and IT support services and conduct themselves in a professional way, whilst at the same time, they are able to build rapport with their customers to ensure a long term business relationship is sustained. I would have no hesitation in recommending Empower IT for your IT support, ERP upgrade or CRM roll out etc.I look forward to working with The Team again it the near future.
Gajic Lawyers
Gajic Lawyers
04:13 28 Feb 19
Very professional and attentive to the needs of their clients. Proactive approach especially to solving problems and providing solutions.
Raji Fernando
Raji Fernando
11:28 25 Feb 19
In terms of Microsoft Dynamics 365 CRM, they have a team with excellent system analysis & implementation services and friendly & expert support services.
Lindsay Hay
Lindsay Hay
02:57 20 Feb 19
From the early days, Fayez and the development team quickly gained a thorough grasp of our business and IT requirements as we developed our infield systems. Importantly, they are always willing and supportive as we continue enhancing and expanding our systems. Mahmoud and his friendly support team also have a great understanding of our systems and the devices our field operatives use. This means when our field team need them the most, we receive quick and creative solutions to our problems.
Talis Civil
Talis Civil
22:40 18 Feb 19
Exceptional service! From the very first meeting with Salim we knew that Empower had listened and understood exactly what our business IT needs were. The team led by Mahmoud are friendly, knowledgeable and efficient. I couldn't recommend them highly enough.
Steve O
Steve O
21:54 18 Feb 19
Excellent service and great systems. The support team is always quick to respond
Elizabeth Kover
Elizabeth Kover
05:21 15 Feb 19
In the 10 years or so I worked with EmpowerIT they were always very knowledgeable and helpful with any issues that we needed solving. I highly recommend them to anyone who needs good IT services.
Taneem Mannan
Taneem Mannan
03:30 14 Feb 19
When it comes to uncompromising quality and commitment, Empower IT is one of my preferred partners in the IT and Software solution domain. They listen to your needs and also assist in securing your business against the unseen. Recommended for businesses who want to be more successful.
Raby Elmassri
Raby Elmassri
00:27 14 Feb 19
The quality of service and level of professionalism from Salim and the team at Empower IT is remarkable and I really appreciate the insights and regular updates they provide on what is happening in the IT world, particularly on cyber security threats and technology trends.
David M
David M
01:20 13 Aug 18
Empower IT is a great company to be associated with. The team are always there to help and are very professional in what they do. Whatever your problem is - rest assured you are in good hands with Empower IT
Jordana Martin
Jordana Martin
04:52 08 Aug 18
Having worked with a number of vendors in the past, from the outset it has been refreshing to see such considered solution proposals and smoothly executed development.It's great to work with a team who are consistently highly responsive to customer needs and proactive in communicating openly and honestly when managing customer needs and expectations.
Roy Halabi
Roy Halabi
07:34 28 Jun 18
Best people in the business.
Ahmad Malas
Ahmad Malas
06:30 28 Jun 18
The team at Empower have a great ability to be able to bring together the technical and business knowledge in order to deliver solutions that truly meet the clients needs.
Ibrahim Sukari
Ibrahim Sukari
12:13 27 Jun 18
Excellent service, very responsive and prompt customer service.
Irfan Virk
Irfan Virk
23:11 24 Jun 18
Great team to work with, very responsive and responsible!
Talha Masood
Talha Masood
05:42 22 Jun 18
I've always found Empower IT to be a trusted partner and knowledgeable consultancy and services management company. They have professional team and as far as my interaction with them is concerned they have a visionary approach in IT services domain specially for Data Center and CRM implementation services. Moreover they are into application development as well. I would highly recommend them for any services related to CRM and Data Center (Private / Hybrid Cloud Hosting) services.
Abdulrahman Zreika
Abdulrahman Zreika
08:41 21 Jun 18
Professional, on time and quality work. It was a pleasure dealing with the team who helped identify how to run our organisation efficiently and also maximise our exposure. Thank you Empower IT!
adnan elkassir
adnan elkassir
06:37 21 Jun 18
The team at Empower IT are the most professional I have dealt with. They are brilliant problem solvers and provide ingenious solutions that is tailored for you and your organisation. They also provide excellent after sales support and always available to assist when needed. I highly recommend Empower IT for all your IT and technology needs
Andrew Howlett
Andrew Howlett
05:36 21 Jun 18
Working with Empower IT for about ten years now, I can say with great confidence that they offer second to none, long-term customer service. Their ability to understand our problems, and design a solution, which will solve issues even we cannot foresee, has saved us time and time again!
Suhail Ismail
Suhail Ismail
00:33 28 Feb 17
Great company with exceptional staff that understands the customers pain points in addressing their issues. What sets them apart from the rest of the solution providers is that they have a great team of passionate subject matter experts who go out of their way to assist their customer needs.
O A
O A
02:18 22 Feb 17
Wow, what a breath of fresh air!We have been struggling with our national IT infrastructure for years with various providers who always start off well but end up providing a lacklustre service.Our size and complexity means we straddle enterprise and medium/large deployments and therefore we found it difficult to find a suitable MSP with the right experience and background. Our initial apprehension proved to be unfounded after our first catastrophic failure (power failure). The right people were immediately dispatched and worked through the night to ensure morning operations were not affected.Going the extra mile (even in the most difficult circumstances) and ensuring a suitable outcome was reached in many situations time and time again shows how committed they are to customer service.I don't normally write reviews for anything online but I am making an exception for Empower IT Solutions. The level of professionalism nothing short of amazing and I highly recommend them to any prospective clients.
Moustafa Sanoussi
Moustafa Sanoussi
00:54 22 Feb 17
Contacted the team to build a custom software solution incorporating various elements of off-the-shelf software that couldn't be found in one current solution. They worked expeditiously to deliver a comprehensive holistic solution under budget and with innovative functionality
Mubbashir Ahmad
Mubbashir Ahmad
00:24 18 Nov 16
Very professional and dedicated team. Highly recommended!
divya bhatia
divya bhatia
03:19 07 Jul 16
Experts in IT Support & services....very competent and helpful staff
Khaleel Esbaitah
Khaleel Esbaitah
03:02 07 Jul 16
To describe the company in four wordsprofessional, efficient , reliable ,friendly .
Eman Abu Samrah
Eman Abu Samrah
02:59 07 Jul 16
Good service , on time response.
binit joshi
binit joshi
02:13 07 Jul 16
Creative and fast responsive service
Infamous
Infamous
05:08 26 Aug 15
Best bunch of people I have had the pleasure to deal with. From customer support to IT related issues. The people at Empower IT are the best.
Mohamed Zreika
Mohamed Zreika
01:54 22 Sep 14
Extremely professional and highly competent team. The guys at Empower IT Solutions assisted us throughout our entire process.
David Allen
David Allen
22:49 23 Mar 14
Great team and the best support I have experienced in many years.
Jacqueline Corbett
Jacqueline Corbett
07:16 14 Mar 14
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    Phone: (08) 6488 0000

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  • Staff Professional Development Application

    TAFE NSW

    Contact us

TAFE NSW

TAFE automates staff performance reviews with Empower IT Solutions staff professional development application.

Business benefits

  • A centralised automated system
  • Increased transparency across TAFE campuses
  • Track staff KPIs and development
  • Grade staff according to the training such as pay-grades
  • Justify staff transition

Objectives

  • Track staff development and set goals and deadlines
  • Log all the review details and store any associated documents and certifications
  • Centralise data and improve transparency across all centres
  • Effectively manage probationary staff

TAFE NSW is the largest vocational education and training provider in Australian and one of the best in the world. It employs over 500 staff in the region.

The human resource department needed to conduct annual reviews of staff professional development and general performance objectives. This was conducted using a series of advanced Excel spreadsheets and a range of other documents including paper-based forms. As a result managers needed to manually schedule the reviews and contact staff via phone or email to schedule meetings; thus the reviews were not being completed in a timely manner. Also, tracking and maintaining the performance records of 500 staff members across 10 divisions and 13 campuses was getting cumbersome.

The application

Empower IT Solutions was engaged to develop a solution that allowed for the following business process enhancements:

  • Centralise data and improve transparency across all centres
  • Track staff development, set goals and training / development deadlines
  • Log all the review details and store any associated documents and/or certifications
  • Justify staff pay-rise or staff transition
  • Effectively manage probationary employees

Empower IT Solutions developed a customised solution using Microsoft SharePoint as the platform that was simple to use; in addition to being pre-loaded with all of TAFE’s current learning and development processes.

The ‘Staff Professional Development Application’ allowed TAFE NSW HR managers to track annual employee development goals, set review dates, log review results, store associated documents (e.g. certificates) and justify any employee transition decisions.

The most attractive feature of this solution is its close integration with Microsoft Exchange that enables it to access staff calendars; as well as book them for training (with the option for staff to accept or reject the schedule) without having the need to call or email individual staff for training schedules. The integration also ensured that periodic reminders were sent out.

The application with its close integration with Microsoft Exchange also made it capable of providing KPI reports for executive decision makers.

The benefits

Although there were many off-the-shelf learning and development solutions; TAFE wanted a solution that could be customised to suit their existing professional development processes and one that could allow for further development. Owing to the Staff Professional Development Application TAFE now has:

  • An automated and centralized learning and development system
  • Increased transparency across all TAFE divisions
  • Accessibility to all the appropriate documentations
  • The ability to track individual staff and team KPIs
  • The capability of grading staff according to the training and justify staff transition
  • The data required to make quick decisions on promoting and firing employee

Overall, with the help of the Staff Professional Development Application, TAFE NSW has been able to cut down on the manual data entry tasks; as well as improve the HR department’s efficiency in managing and handling staff performance reviews.

To know more about the Staff Professional Development Application, or schedule a demo, call the Empower IT Solutions team on 1300 797 888.

David Kemp HR Manager, TAFE-NSW

A great pleasure working with you guys on this project. You delivered a solution which exceeded our expectations.

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professional-development

Professional Development System

Professional Development System

The Empower IT Professional Development System is a tailor-made, simple-to-use web solution that can be customised to load your company’s learning and development programs. This solution provides human resources with the capability to: set staff development goals, learning review dates, track and log performance, as well as, store associated documents and certifications.
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