Alpha Omega Education enhances customer experience and adds flexibility to the records management process with Empower IT Solutions student management system based on Microsoft Dynamics CRM.
Business benefits
- Accommodated the changing requirements of the teachers and students
- Successful handling of invoicing, payments and timetables
- Streamlined student and teacher class management
- Better accessibility to documentation
Objective
- A centralised and automated enrolment system
- Successful handling of invoicing, payments, timetables, student and teacher class management, etc.
- Ease and speed of accessibility to collected documentation
- Detailed analytics on student churn, revenue breakdown, marketing campaigns, etc.
Alpha Omega Education (AOE) is an after-school-hours education institute that has been trading since 1990. AOE specialises in providing learning experiences for children starting from the age of 4 onwards.
Detailed student records management and billing called for enhanced technology
AOE’s scattered Centre Managers usually remotely connect to the centralised server in order to access Microsoft Excel spread-sheets for their daily operational and sales related functions. In summary, the duties fall into one of the following business functions:
- Students Enrolments, Timetables and Quits
- Family invoicing and payments
- Class management
- Teacher management
AOE initially had plans to implement an off the shelf Student Management System, but found that it did not effectively meet some of the business objectives. Empower IT was then engaged to develop a tailored solution that could address the specific business needs.
Reporting made easy
Management staff at AOE required thorough and detailed reports on:
- Financial revenue breakdown by operating centre, subjects’ streams and student grades
- Performance of the marketing campaigns
- Reason for customer churn
- Forecasting capabilities when adjusting service charges and other scenarios
Empower IT Solutions developed a tailored student management system that provided the functionality of the old custom built system and the various spread-sheets. This system integrated all the spreadsheets and had workflows to accommodate the changing requirements of AOE’s students, parents and teachers. This application was built using with Microsoft Dynamics CRM, making report generation a breeze.
The distinguishing feature of this Student Management Solution that is not generally available in any other off-the-shelf product is the flexibility it offered the customer (in this case parents) to add or remove services at any particular stage of the term.
Microsoft Dynamics CRM in action
Once AOE staff started working with Microsoft Dynamics CRM, it became a one-stop shop for all their reporting and decision making requirements.
The staff were now able to provide a detailed weekly and / or monthly family statement report that would include how many students from a particular family enrolled for AOE’s services, the list of services they enrolled in along with the payments made and due. This was a big step in enhancing customer experience.
With the help of the new Student Management System, management were able to analyse the outcome of a particular program or marketing campaign. This helped them plan their future services and promotional activities better.
To know more about the Student Management System, or schedule a demo, call the Empower IT Solutions team on 1300 797 888.
The Student Management CRM system that Empower IT developed using Microsoft Dynamics CRM is now a core tool that we cannot operate without. The software has saved us around 24 hours per fortnight in operational activities alone; this is the time related to processing, verifying and validating student timetables and records. We wish we started using this system sooner.
